Ethiopian Airlines Settles NCAA Fine Over Consumer Protection Breaches

The Director of Public Affairs and Consumer Protection at the Nigerian Civil Aviation Authority (NCAA), Michael Achimugu, announced on Monday via his official X handle that Ethiopian Airlines has paid its sanction fee for consumer protection violations.

He noted that with this payment, all three international airlines penalized by the NCAA in 2025 have now fully complied with the Authority’s directives.

Achimugu clarified that the sanctions were not meant to punish but to correct lapses and enhance service delivery, ensuring that all airlines operating in Nigeria comply with established consumer protection regulations.

“The sanctions are designed to help operators improve their services, not to punish them,” he stated.

Reiterating the agency’s commitment to fair regulation, Achimugu emphasized that the NCAA remains dedicated to protecting the rights and interests of all aviation stakeholders — including passengers and operators.

Earlier in the year, the Authority had sanctioned three international airlines for violations related to poor customer service and infringement of passenger rights.