NIS Announces Temporary Disruptions on Passport Platform

The Nigeria Immigration Service (NIS) has notified the public that its Passport Digital Platform will experience temporary disruptions due to scheduled routine maintenance.

According to the service, the maintenance exercise will run from 12:00 a.m. on 12 December to 6:00 a.m. on 14 December 2025 (GMT).

The announcement was contained in a public notice shared on its X handle on Friday and signed by the Public Relations Officer, ACI AS Akinlabi.

The statement explained that the maintenance is intended to boost system efficiency and enhance user experience. “The Nigeria Immigration Service wishes to inform the general public that it is carrying out routine maintenance on its Passport Digital Platform to enhance system performance and overall user experience.

“During this period, users will experience temporary service interruptions, slow response times, or limited access to selected NIS Passport Services,” it said.

The NIS appealed for patience, stressing that the exercise is crucial to ensuring a secure and efficient digital passport environment. “Our technical teams are working round the clock to ensure full service restoration within the stated timeframe,” the notice added.

The service also advised users who require support during the maintenance window to reach out via email at support@immigration.gov.ng or through its official social media channels.

In a related update, the NIS announced on Tuesday that it had activated temporary complaint-response channels on social media following the takedown of its support accounts. The new platforms were introduced to ensure continuous communication with applicants facing challenges with passport and visa applications.

Affected individuals can now lodge complaints through the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as via Instagram.